ICS03.160 CCSA16 4416 河源市地方标准 DB4416/T14—2022 河源市党政机关会议服务规范 HeyuanSpecificationforConferenceServiceofthePartyandGovernment 2022-12-31发布 2023-01-15实施 河源市市场监督管理局  发布 DB4416/T14—2022 I目次 前言.................................................................................III 引言..................................................................................IV 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 3.1党政机关会议....................................................................1 3.2主办方..........................................................................1 3.3承办方..........................................................................1 3.4会议服务人员....................................................................2 4会议分类............................................................................2 5总体要求............................................................................2 5.1基本要求........................................................................2 5.2会议承办方资质..................................................................2 5.3会议服务人员....................................................................2 6会议需求确认........................................................................3 6.1需求确认........................................................................3 6.2方案确定........................................................................3 6.3对外协调........................................................................4 7会前准备............................................................................4 7.1会议现场服务人员配备............................................................4 7.2会议场地布置....................................................................4 7.3会议设施设备布置与调试..........................................................6 7.4会议材料准备....................................................................6 7.5检查验收........................................................................6 8会中服务............................................................................6 8.1引领服务........................................................................6 8.2茶水服务........................................................................7 8.3设备保障........................................................................7 8.4礼仪服务........................................................................7 8.5会场巡查........................................................................7 9会后整理............................................................................7 9.1引导参会人员离场................................................................7 9.2检查会场........................................................................7 9.3整理清洁会场....................................................................8 10会议安保...........................................................................8 DB4416/T14—2022 II10.1会议安全管理...................................................................8 10.2会议医疗卫生保障...............................................................8 10.3会议保密.......................................................................8 11会议突发事件处理...................................................................9 11.1制定应急预案...................................................................9 11.2临时更换会议室处理.............................................................9 11.3设施设备故障处理...............................................................9 11.4停电处理.......................................................................9 11.5人员拥堵处理...................................................................9 11.6暴力事件处理..................................................................10 11.7火灾处理......................................................................10 11.8突发疾病处理..................................................................10 12服务评价与改进.........